Poko Game's Privacy Policy

1 Introduction & Scope

Poko GameWelcome to . This Privacy Policy ("Policy") describes how Poko Game How the platform collects, uses, stores, and protects your personal information. By using our website or mobile app, you agree to this policy.

This Privacy Policy applies to — our website (pokogame.co), mobile application, live chat service, and email communications, including all Poko Game In the service. This policy does not apply to third-party websites or services — they have their own privacy policies.

2 What Data We Collect

Poko Game We only collect information that is necessary to run our services properly. We do not collect data we don't need.

Information Collected at Registration

When you Poko GameWhen you open an account with, we collect the following information:

• Full Name (as per National ID)
• Date of Birth (for age verification)
• Mobile Number (bKash / Nagad / Rocket)
• Email Address
• District & Division of Residence
• Username & Password

Information Collected During KYC Verification

Documents we require to complete KYC for withdrawals:

• Copy of National ID (NID) or Passport
• Selfie or Photo (for identity verification)
• Mobile Banking Account Proof

Automatically Collected Information

You Poko Game When you use our platform, our system automatically records certain technical data:

3 How Your Data Is Used

Poko Game Your information is used only for specific, legitimate purposes. Below, we clearly outline what data is collected and why:

Service Operations

We use your name, mobile number, and email to create and manage your account. This information is essential for processing transactions and maintaining your gaming history.

Security & Fraud Prevention

We use IP addresses and login data to detect unusual activity. This information is analyzed to prevent multiple accounts and money laundering.

Contact & Support

Your email and phone number are used for important updates, transaction confirmations, and support responses. You can opt out of promotional messages at any time.

Legal Obligation

We are required by applicable Bangladeshi laws and regulatory guidelines to retain and disclose certain information. Your data is not used for any purpose beyond this.

• Marketing — With Your Consent Only
• Product improvement — in anonymous or aggregated form only
• Bonus Eligibility Verification — Using Account & Gaming Data
• Responsible gaming monitoring — to detect unusual betting or playing patterns

4 Data Sharing Policy

Poko Game Your personal information is not shared externally — except in the limited circumstances outlined below:

Service Provider Partners

Our payment processors (bKash, Nagad, Rocket), cybersecurity providers, and cloud hosting companies may access data as needed. They operate strictly under contract and are bound to maintain confidentiality.

Legal Obligation

We may disclose information when required by court order, government investigation, or legal process. In such cases, we always aim to share only the minimum information necessary.

Business Transfer

If at any point Poko GameIf ownership of changes, your data may be transferred to the new owner. You will be notified in advance.

5 Cookies & Tracking

Poko Game's website and app use cookies and similar technologies. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential Cookies: Required to maintain your login session and ensure security — these cannot be disabled.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To monitor site usage — only anonymous data is collected.
• Performance Cookies: For monitoring page load speed and detecting errors.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the proper functioning of some services.

6 Data Retention Period

Poko Game Your data is not kept indefinitely. Each type of information has a defined retention period:

Once the retention period expires, your data is securely deleted or anonymized so you can no longer be identified.

7 Your Rights

Poko GameAs a user of, you have several important rights over your own data:

• Right to Know: You may request to see what personal data we hold about you.
• Right to Rectification: You may request that incorrect or outdated information be updated.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You may request that we stop using your data for a specific purpose.
• Right to Data Portability: You may request a copy of your data in a common, portable format.
• Right to Object: You may opt out of marketing communications at any time.

To exercise this right support@pokogame.co. We typically respond to requests within 30 business days. You may be asked to provide certain details for identity verification.

8 Data Security Measures

Poko Game has implemented the latest technical and administrative measures to protect your data. Our security framework is outlined below:

• 256-bit SSL Encryption: All data transfers take place over encrypted channels.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & IDS: Round-the-clock monitoring to prevent unauthorized access.
• Encrypted Database: Stored data is kept in encrypted form.
• Access Control: Only authorized personnel can access data on a need-to-know basis.
• Regular Security Audits: Periodic audits conducted by third parties.
• Data Backup: Regular backups stored in a secure location.

In the event of a security breach, we notify affected users within 72 hours and take immediate steps to resolve the issue.

9 Children's Privacy

Poko Game Strictly not for users under 18. We do not knowingly collect any information from minors. Age verification is carried out at the time of registration.

If we become aware that a minor's data has been collected, that data will be deleted immediately and the associated account will be closed. Parents or guardians who have concerns about this are welcome to contact us directly.

10 Policy Changes

Poko Game This Privacy Policy may be updated from time to time. In the event of any changes, we will:

• We will publish the updated version on this page and change the "Last Updated" date accordingly.
• For significant changes, we will notify you via email or in-app notification.
• You will be given at least 15 days' notice before any major changes take effect.

After the Changes Poko Game Continued use of the platform after any changes will be taken as your acceptance of the updated policy. We recommend checking this page from time to time.

11 Contact

For any privacy-related questions, requests, or complaints, please get in touch with us:

• Email: support@pokogame.co
• Response Time: Typically Within 24–48 Hours
• Language: Support available in Bengali & English